Privacy policy

 

1. Introduction

This privacy policy sets out the basis on which we will process any Personal Data that we may collect about you as a visitor to our website at www.trusttravelhurghada.com or our customers or potential customers, or other business partners. This policy further sets out how we protect your privacy and your rights in respect of our use of your Personal Data.

2. Who is the data controller?

A “data controller” is a person or organisation who alone or jointly determines the purposes for which, and the manner in which, any Personal Data is, or is likely to be, processed. In this sense, Trust Travel Hurghada, located at Sheraton Street, behind Abu Ashra Market and behind Cleopatra Bazaar, Hurghada, Red Sea Governorate, Egypt (“we”, “us”, “our”) are the data controller.

If you have any questions about data protection at Trust Travel Hurghada, you can reach us by email or write to us at the above address.

3. What is personal data?

Personal Data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute Personal Data.

4. Why do we have a Privacy Policy

Egypt’s Data Protection Law No. 151 of 2020 and the EU’s General Data Protection Regulation (“GDPR”) control how your Personal Data is used by us. We are committed to complying with these laws to ensure your data is secure.

We will only process your Personal Data where we have a legal basis to do so. This includes:

Contractual Necessity: Processing is necessary to book your trips, transfers, or tours.

Legal Obligation: We are required to keep certain records for tax and Egyptian tourism authority regulations.

Consent: You have given us clear consent to process your Personal Data for a specific purpose (e.g., marketing newsletters).

6. What personal data do we collect?

We may collect the following:

Identity Data: Name, passport details (for booking permits where required), and nationality.

Contact Data: Email address, telephone number, and hotel accommodation details in Hurghada.

Financial Data: Payment card details (processed securely by our payment providers; we do not store full card details).

7. How long do we keep your data?

We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Data security

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorised way.

9. Your rights

Under strict conditions, you may have the right to:

Request access to your Personal Data.

Request correction of the Personal Data that we hold about you.

Request erasure of your Personal Data.

Object to processing of your Personal Data.

10. Complaint to a supervisory authority

The supervisory authority in Egypt is the Personal Data Protection Centre. If you are an EU citizen, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority. However, we would appreciate the opportunity to address your concerns before you contact any authority.

11. Changes

Any changes we make to our privacy policy in the future will be posted on this page.